Glow by Dilek
Privacy statement
Last updated: November 2026
Who we are
Glow by Dilek offers personal beauty treatments and massages, by appointment only. Privacy questions can be sent to hello@glowbydilek.nl.
What information we receive
When you use the contact or appointment form, we receive the details you enter yourself: your name, your email address, optionally your phone number and your message, and for an appointment the chosen treatment(s) and the chosen or preferred time. For appointments, Glow by Dilek also records when an appointment was confirmed, moved, cancelled or completed, and possibly short practical notes. Please do not share medical or other sensitive information through the forms unless it is necessary.
What we use it for
To answer your question, to schedule and arrange your appointment with you, and to email you about your appointment: an acknowledgement, the confirmation or any change, and a reminder shortly beforehand. The legal basis is carrying out the appointment you request. We never send newsletters or advertising without your explicit consent, and we never sell your information to third parties.
How it is kept and for how long
Your information is stored in a secured database of the website at our hosting provider (Hostinger), and the emails in the Glow by Dilek mailbox at the same provider. Only Dilek has access, through a secured login. We keep your information as long as needed for your appointments and no longer than 24 months after your last appointment or contact; it is then deleted or anonymised, unless a legal retention obligation applies (for example for bookkeeping).
Payments and invoices
If you receive an invoice or receipt, your name, the treatment, the amount and the payment are recorded. Dutch tax law requires Glow by Dilek to keep these records for seven years; they are only used for the accounts.
Consultation form
For some treatments it helps to know beforehand whether your skin is sensitive or whether there is a reason to take extra care. Only if you give your explicit consent are your answers to a few short questions about this recorded: encrypted, seen only by Dilek, never shared and deleted at the latest when the retention period ends. You can withdraw your consent at any time and the answers are deleted immediately. You are always free to decline.
Reviews
If you write a review, your rating, your text and the name you choose (first name, initials or anonymous) are published on the website after Dilek has read it. An email address is optional, never shown, and only helps prevent abuse. If you want your review removed, email hello@glowbydilek.nl.
Cookies and Google Analytics
This website sets no cookies without your permission. If Glow by Dilek uses Google Analytics, the website asks first. Only after ‘Accept all’, or switching statistics on under ‘Customise preferences’, is Google Analytics loaded, to see which pages are viewed and whether forms are sent. No names, email addresses, phone numbers, appointment details or health information are shared, advertising features are off, and you can change your choice at any time through ‘Cookie settings’ at the bottom of the page. The management area only uses a strictly necessary login cookie for the owner.
Spam protection (Cloudflare Turnstile)
To protect the forms against spam and abuse, we use Cloudflare Turnstile. When you open a form, your browser loads a short check from Cloudflare, Inc. Cloudflare processes technical data such as your IP address and browser characteristics, solely to assess whether the form is being completed by a person. Turnstile does not use advertising cookies. The legal basis is our legitimate interest in keeping the forms secure. More information is available in Cloudflare's privacy policy.
Abuse prevention on the server
To limit repeated or automated submissions, the server briefly (at most 24 hours) keeps an irreversibly encrypted fingerprint of your IP address and email address. These fingerprints are not linked to your message, not shared and are deleted automatically.
Your rights
You can ask to see your information, to receive a copy of it, to correct it or to have it deleted. Email hello@glowbydilek.nl; we respond within one month. If you disagree with how we handle your information, you can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).